The KiteFinca’s TERMS AND CONDITIONS

Our guests

Are adult only (18+). Unfortunately, our guesthouse is not suitable for disabled people.

Check-in & Check-out

Enjoy your stay from 2pm. However you are welcome to drop off any luggage from 09:00AM.

Depart before 11am. After this time the guests may make use of the luggage storage facilities but all possessions must be removed from the room and the room key handed back to the KiteFinca staff. Late check-outs will incur a charge of an additional night.

Keys

Check-in: Between 14:00 and 22:00 the keys will be handed over to the guest. Please note that you need to let us know your arrival time in advance (time window 1 hour). Special arrangements for key collection can be made. Please get in touch via telephone (call or whatsapp). 

Check-out: Please hand the keys to the KiteFinca staff (Eva / Ferry) unless otherwise agreed. In general, keys can also be left at the designated place in the shared living room. Close the room door on departure. It does not need to be locked. 

We apply a fine for lost keys and damaged locks. The cost for replacement of lost room keys or damaged locks is applicable and a total amount of €50 for lost keys and €100 for lock replacement to be paid immediately.

Deposit

A deposit of €100 may be collected, for any damage to the rooms, shared facilities and property must be paid upon arrival.

Refunds

There will be no refunds for early departures, for breakdowns of vans, appliances, etc, if said breakdown is due to weather, natural disasters and /or other conditions such as powercuts or power grid differences over which the house owner has no control.

Publications

Any oversights or errors in sales literature, on third party websites, order forms, quotations, price lists, order acknowledgements, despatch notes, invoices or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

We have special rates for kids (changes reserved and subject to season, time and availability).
House: Kids 0-3 years old, pay a fee for a child’s bed (camping crib) for inhouse guests. Kids older, using one of the normal beds, pay the normal fee. 
VanParking: Kids 0-5 years old stay for free, with their parents, guardians or caretakers in the campervan.

Privacy

For reservations and bookings, the KiteFinca needs your details. Your data will be handled with care by our staff. Your data will not be provided to third parties other than the party who will eventually carry out the services booked. We retain the personal data – which is necessary for a booking – no longer than necessary for the purpose of processing and administration. Some of the data can be archived for statistical purposes. In addition to the things mentioned above; we pass on the information, such as personal data, to our partner(-s) which will execute your agreement. More information about Privacy can be found in our privacy statement.

Access

Parking spaces
Parking is available free of charge for all inhouse guests. Only park at the designated spaces. We advice to not leave any valuables inside your car while it is parked. We can not accept responsibility for the loss or theft of any items while your car is parked.
Campervan parking spaces can only be used as indicated to the kitefinca staff. Campervans larger than 7m (length) are unfortunately not welcome. Electricity can be used at these spots for a fee, with a maximum of 3AMP per campervan.

Toilets and shower
Please note we are an eco-friendly guesthouse. We use biodegradable products and we strongly want to advise and motivate our guests to do the same.
In addition, of course: no cigarette buds, cotton buds, tampons, sanitary pads or any other material, other than biodegradable toilet paper (which we offer)  in moderate quantities may be flushed down the toilets!!! Charges will occur for any blockage.

Private areas
Guests have no access to rooms and areas marked “PRIVATE” or “PRIVADO”.

Common areas and guestrooms

We would like to encourage our guests to use the common areas to relax, recreate or work. Please note that guests renting a room are allowed to use all common areas including coffee machine, (board-)games and books. Leave the common areas as you’ve found them: which is hopefully clean and tidy! If by any chance you notice any dirt please inform the owner.
Avoid making noise or disturbing the other house guests. It’s quiet between 23:00 and 08:00.
Do not use flammables for heating, cooking or the like candles, etc, in the guest room or other in-house areas. Cooking, eating and storing food in the rooms is not allowed.

Please note then when you rent “whole house” / all the guesthouse rooms, the staff of the KiteFinca will be around, in an enclosed area of the guesthouse. So you have the facilities as described for yourself, however, you cannot use the owners’ part of the house. This part is closed with a connecting door. 

Only in-house guests are allowed inside the guesthouse.

Pool
Use of the pool is at your own risk. Always rinse before entering the pool! Especially residual sunscreen is very harmful to the water. We try to use as few chemical materials as possible to keep our swimming water healthy. We hope you will make your contribution to this as well.
The pool is at your disposal from 09h00 until 21h00.
Please keep the area clean at all times.
Children are allowed near the pool without adult supervision. Please inform kids not to urinate in the pool water (let us keep the pool hygienic for other guests as well).

Outside cooking and open fire (incl. BBQ)

Is forbidden from May until September because of fire hazards due to drought. For the rest of the year we advise our guests to first consult the KiteFinca staff regarding this topic.

Pets

Pets are not allowed in the rooms and the common areas inside the guesthouse.
For the campervan parking spots, pets are allowed in consultation. With the exception of assistance dogs, which are always allowed in consultation.

Valuables, security and storage

We do not provide safety boxes for valuables. We take responsibility measures, to ensure the safety and security of all guests and their possessions. Note that guests retain final responsibility for their own safety and security. Therefore we advise to keep your rooms locked at all times when absent.

The KiteFinca reserves the right to only store lost and forgotten items for a period of 2 weeks. After this period, items will be disposed of and our guesthouse can no longer assist in recovering lost or forgotten items. We take no responsibility for forgotten or lost items and cannot guarantee that items can be found/recovered. Postage costs, where incurred, are to be paid by the receiver of the items. We take no responsibility for items that are lost or damaged during postage.

In addition to this topic: we will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect.
By booking with us you agree to comply with us and you agree to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal ‘wear and tear’ are excluded. Please report any accidents or incidents to the guesthouse management in connection with any property damage.

Guest Behaviour

Because we have several guests, we ask you to respect each other concerning cleanliness of the common areas and noise level. We reserve the right to end a reservation if a guest becomes a disturbance/nuisance to others including management. Please respect the house, area and town.

General incapacity

The KiteFinca can not be held liable if any of the following events or conditions prevents the guest house from fulfilling its obligation to guests. However, our guesthouse will take necessary steps to minimize disruption and discomfort to guests under these conditions:

* Unanticipated interruption to electricity, water, sewage to and from the guest house;

* Industrial actions, civil uprising or criminal activity;

* Fire, frost, flooding, wind or any other force major event.

Please respect the house and its occupants.

Environmental Policy

We are dedicated to the protection of our planets’ resources and would encourage our guests to help us by:

* Switching off lights and sockets when not in use;

* Avoid any unnecessary use of electricity; 

* Ensuring that taps are always turned off after use;

* Avoiding the unnecessary use of towels – you can ask for fresh towels at the KiteFinca staff.

* Sort the rubbish i.e. paper, plastic and glass;

We thank you in advance for your comprehension and co-operation.

In addition to this we strongly encourage you to
* Make use of the eco-friendly products provided such as shower, bathroom and kitchen amenities;
* Make modest and conscious use of the products provided by the KiteFinca’s garden such as fruits and herbs;
* Enjoy a vegetarian or vegan diet (at the KiteFinca).

Cancellation policy

The cancellation policy of the KiteFinca is as follows:
More than 21 days upon arrival → 100% refund 
21-14 days upon arrival → 75% refund
7-14 days upon arrival → 50% refund
Less than 6 days upon arrival → 0% refund
Any amendments to your booking must be made at least 72rs prior to your arrival at our guesthouse. Accommodating your amendments is subject to availability.
A cancellation must be reported in writing within 3 days, after the event that made it necessary to cancel the booking entirely (or partially). You are only entitled to a (partial) refund to your insurer (when insured) if you have taken out cancellation insurance yourself with an insurance company and for a valid reason. We can only accept a cancellation if it has been submitted in writing by the headbooker. A fellow traveler is not jointly and severally liable and can therefore not report cancellation.

January 2023, all rights served 

ENVI – the KiteFinca